Engineering Degree/Diploma or its equivalent Attended mechanical, electrical, or electronic technical training preferred. Passing grade on PEAT (Pre-Employment Aptitude Test) required
Able to communicate effectively in Mandarin and Basic English
Experience Requirements:
Has minimum of three to five years experience in a related field of work with technical training experience.
General knowledge of the following: Washers & Decontamination products. Principles and Methods of Sterilization. Steam Generators, Operating Theatre Surgical Lights and Surgical Tables. Industrial Controls, Central Processing Systems and Modular Transport Systems.
职位描述:
1.Perform preventive and corrective maintenance required on STERIS and related product lines. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
2.Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
3.Improving Dealers Support through implementing improving standards in PMA performance, service calls, warranty calls, field upgrade programs, etc. Support dealers and customers installations as and when required.
4.Perform administrative duties to ensure effective planning, utilization of resources, and the required documentation. This includes, but is not limited to: plan daily and weekly schedule to achieve optimum utilization. Maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by Management.
5.Maintain and build a very good working relationship with the Country Manager and Sales Team and advice on the activities and changes related to sales opportunities in the territory.
6.Develop and maintain effective, communicative relationships with customers, managers, support functions and the sales and dealer organization. Communicate activities to customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Utilize provided product and industry knowledge to assure customer’s expectations of service are exceeded. Actively seek continuing education opportunities to reinforce and support STERIS overall Sales & Service strategies
7.Supporting dealers in response to customer and sales questions regarding equipment operation and performance. Provide on-site support to the sales and dealers organization, limited to identifying opportunities, sizing, and utility requirements when necessary.
8.Utilize customer protocols when entering and exiting facilities and abide by all Health & Safety protocols.
9.Conduct Dealer Service Training and End User training
